FAQ
General Questions
Do you offer international shipping?
We currently deliver to all EU countries and selected international countries. After selecting the delivery country in the shopping cart, the delivery costs will be displayed in advance. You can also find this information in the Love and Zahlungsbedingungen.
What payment methods do you accept?
For all European countries you have the option of paying by credit card, Paypal, EPS, GooglePay, ApplePay and prepayment. Depending on country-specific availability, there is also the option of instant bank transfer and other payment options. Your payment options are displayed in the shopping cart and you have the option of selecting your preferred method. We do not offer payment on account or cash on delivery.
If an item is out of stock, can I pre-order?
If an item is no longer in stock, you can register directly with the product in the shop without obligation and you will receive an e-mail notification as soon as the product can be ordered again.
Can I return my product if I don't like it?
You have a 14-day right of return. Please contact us before returning. For more information see the cancellation policy.
Can I have my delivery sent to a Packstation?
A delivery to a packing station is possible. Enter the necessary or specified information from the packing station in the address data.
Questions to the product
What do I do if there are filamentous algae in my pond?
Thread algae are always a cause of excessive nutrient supply and insufficient or missing aquatic plants. The excessive nutrient supply can be caused either by fish and their natural excretion and overfeeding, or by external inputs such as pollen and leaves. Try to remove the thread algae as best as possible and then introduce Biologic Boost POND Premium and Zeolite in the dosage required for your pond. Repeat this process every 4 to 6 weeks until no new filamentous algae appear.
Will your product harm my koi and my fish?
Biologic Boost POND and zeolite do not harm your koi, fish, or other pond creatures. The high number of regenerative microorganisms in our products makes fish more willing to spawn and feel incredibly comfortable. Zeolite, with its ability to bind toxins and nutrients, also makes the water environment for these creatures healthier and clearer, allowing you to enjoy the beautiful colors of the koi.
What do I do if my water is cloudy?
Cloudy water is usually caused by organic matter (floating algae, sludge, excess nutrients and fertilizers, fish food residues, etc.). Treat your pond with Biologic Boost POND Premium or Infinity and zeolite in the required dosage. Repeat this process every 4 to 6 weeks until your pond is clear again. Please note that any UV lamps should be turned off for at least 24 hours. Existing pumps and natural drains should be turned off or closed for the next 2-3 days to allow the zeolite and microorganisms to settle and settle in the sediment.
Can I Biologic Boost POND also use in the pool?
Unfortunately, treatment with Biologic Boost POND It doesn't make sense in a pool because it lacks the necessary plants, which are essential for a naturally functioning cycle. If you have a freshwater pool and find the maintenance and chlorine levels too high, an alternative would be to convert to a saltwater pool or perhaps even to a natural pool with a plant zone. A plant zone would enable the natural water cycle to return, and our products could be helpful in this regard.
How do I treat my pond before winter?
Before winter, it is important to reduce the nutrient load due to external inputs in the autumn and to trim, but not eliminate, existing aquatic plants. If the water has not yet dropped below 4 degrees Celsius, a treatment with Biologic Boost POND and zeolite make sense, as the microorganisms are immediately available next spring when temperatures rise again and significantly reduce algae pressure. The risk of your sediment starting to rot is also eliminated. Additionally, the zeolite binds nutrients and any toxins.
How does natural biological pond treatment work?
If your pond is in natural biological balance, you will have clear, healthy water, minimal algae growth, and beautifully developed aquatic plants. To achieve or maintain this, it is necessary to maintain sufficient aquatic plants (approximately 1/3 of the water surface) and an optimal microbial composition in the water. Our products can help you achieve this. Biologic Boost POND Plus in the amount required for your pond size.
Can I also use your products for aquarium care?
Of course you can also use our products for your aquarium, you just have to adjust the dosage to your aquarium size, whereby an overdose of Biologic Boost POND Plus it doesn't cause any damage but costs more money.
What do I do if there are algae in my swimming pond?
The cause of algae formation in swimming ponds, as with all other pond types, is an excess of nutrients combined with too few or no aquatic plants. Unlike in other ponds, however, it is necessary to apply zeolite only to the plant area, as this is continually disturbed in the swimming area and removed from the natural circulation of the pond water when cleaned with a robot vacuum. Whether the treatment is carried out with Biologic Boost POND Basic Plus, Premium Plus or Infinity Plus What is done depends on the pollution of your pond. In any case, remove the existing algae from the pond as best as possible using filter systems or manual treatment and then continue the treatment with Biologic Boost POND Plus. Repeat this treatment every 4-6 weeks until your pond reaches the necessary balance.
What do I do if my pond water is green?
The fine organic matter in green pond water cannot be removed from the pond using filter systems and skimmers. Biologic Boost POND Plus are specially developed products that, together with existing aquatic plants, reduce nutrient oversupply by optimally supplying nutrients to the aquatic plants through the microorganisms, thus removing them from the pond. Zeolite also ensures optimal development of the microorganism population and binds nutrients, thus depriving algae of their food supply.
Does your product also help with heavy silting?
Biologic Boost POND Plus products also reduce sludge and prevent potential rotting.
How can I bring my pond back to life?
If you refill your pond after a new installation or renovation, be sure to use Biologic Boost POND Basic Plus in the required quantity so that it can immediately establish a healthy environment with the right microorganisms. Then plant the necessary plants. Even if the plants aren't yet strong or large enough to extract nutrients from your pond with the help of the microorganisms, you're giving your pond and plants an optimal start so they can develop optimally. In this case, repeat the treatment after a few weeks until the plants have developed sufficiently to extract nutrients from the algae.
What do I do if my pond water is acidic?
Even if the pH value of the Biologic Boost POND If the pH of the product is between 3 and 3,8, the microorganisms will manage to normalize the pH value over time. Repeat the treatment every 4-6 weeks until the normal range is reached.
How do I renovate my garden pond?
Once you have drained your pond and removed the sediment, fill it with new water and at the same time with Biologic Boost POND Plus, so that an optimal microbial environment can develop from the start. Ensure sufficient aquatic plants – approximately one-third of the water surface should be covered with aquatic plants. If the pond is exposed to strong sunlight, the young aquatic plants will not be able to absorb all the nutrients, and algae will grow. Therefore, repeat the treatment every few weeks. Biologic Boost POND Plus, to support the growth of aquatic plants and to bind additional nutrients through the zeolite.
When is the best time for pond renovation?
The best times are late autumn or spring, with spring being preferable as the rising temperatures allow aquatic plants to develop faster and better. Regardless of the timing, it is always important that you complete the pond renovation by treating it with Biologic Boost POND Plus so that the young aquatic plants can develop well and quickly and extract nutrients from the pond before the algae do.
Can I Biologic Boost POND Plus also use it for my garden?
Biologic Boost POND Plus products were specially developed for pond treatment so that aquatic plants can develop well and the zeolite allows the necessary microorganisms to develop well and also bind nutrients and toxins. These properties of Biologic Boost POND Plus also allows soil plants to grow stronger and healthier, because the microorganisms in the soil make nutrients more readily available to the plants. Zeolite also has a positive effect on the soil by storing water and nutrients, which are then made available to the plants when needed, thereby promoting plant growth. In slightly acidic soils, zeolite also raises the pH value and can thus contribute to deacidification of the soil.
How do I know if I Biologic Boost POND Basic Plus, Premium Plus or Infinity Plus should use?
It is best to use our Biologic Boost product calculator to find the optimal product for your pond.
What exactly does natural rock flour zeolite do in the pond?
The fine natural rock flour zeolite binds nutrients and toxins from the water and also multiplies the microorganisms of Biologic Boost POND This causes them to sink more quickly to the bottom, where they do their work. The zeolite settles on the bottom and is slowly broken down. If you don't want this whitish-gray layer on the bottom, as is the case with swimming ponds, then the zeolite mixture with microorganisms should only be applied near the plants.